At Valley Forge Captive Advisors (VFCA), we understand that group captive clients require a dedicated team with specialized expertise. That’s why we’ve structured our client service model to provide consistent, high-quality support with a team approach.
A Team Dedicated to Your Success Each VFCA client is assigned:
- An Account Executive – This primary contact oversees all aspects of the client’s captive participation, providing strategic guidance and ensuring all needs are met.
- A Secondary Account Executive – If the primary Account Executive is unavailable, a secondary expert is always ready to step in, ensuring seamless service and continuity.
- A Customer Service Manager (CSM) – This in-office support specialist handles Certificates of Insurance, auto ID cards, renewal applications, and day-to-day inquiries, making sure clients always have a reliable point of contact.
Always Available, Always Responsive By structuring our team this way, we eliminate service gaps and ensure that our clients have access to knowledgeable support whenever they need it. Whether it’s a quick question, a policy update, or a complex renewal process, our team is built to respond efficiently and effectively.
At VFCA, we don’t just service group captives—we partner with our clients to deliver expertise, responsiveness, and a commitment to long-term success for all of your commercial insurance needs.